In this blog I’m going to discuss using advanced logging of Personalization HTTP traffic, with the goal of keeping life simple for those of us tasked with managing or troubleshooting Personalization systems. The communication between a single Environment Manager Personalization server and endpoints is relatively simple and requires very
Today I’d like to talk about a couple of new, powerful features introduced in the DataNow 3.5 Windows client that offers administrative control over what data is allowed to sync (exclusions) and what data is excluded from being populated automatically in a user’s cache by default in automatic map points
Last week we had the pleasure of once again joining up with our friends Citrix, Lakeside Software, and Atlantis Computing to attend the Oil & Gas ICT Leader 2015 event in Aberdeen, Scotland. Over 200 IT leaders from the oil and gas industry attended the speaker and round table sessions to
AppSense customers have a deep toolbox to solve desktop problems, but figuring out where to start is sometimes the hardest part. For example, it isn’t always obvious whether problems like slow logon times affect all users, or just a subset. And even if you understand the scope of the
For years desktop virtualization has promised to be a silver bullet in end user computing. However many early adopters have struggled to realize the performance required in enterprise computing at a balanced cost with upfront CapEx being a barrier to adoption. With that in mind, AppSense, Atlantis Computing, Dell, Lakeside
In this article, I’m going to cover an interesting troubleshooting exercise undertaken by the Solution Engineering team while investigating a DataNow issue whereby the Windows Client would intermittently lose its connection to the server and prompt the user to re-enter their credentials. To set the scene, AppSense DataNow is
Microsoft recently opened up their Office apps on iOS allowing users to open, edit and save files from 3rd party applications. Users are no longer restricted to just OneDrive (or DropBox with whom Microsoft recently struck a partnership) to save and access their Office files on the go. This is quite
Until recently, the AppSense Support team relied heavily on the Support Script for collecting information about customer environments to help them in troubleshooting and replicating issues in-house. The Support Script served its purpose, but as times change so do requirements. We’ve developed a new tool for your use, the Support
Last time I talked about using AppSense on physical machines to assist with migrations. This week I’d like to talk about using our technology in application break/fix scenarios. Based on the incident type, the time spent by IT or the user themselves during troubleshooting can be significant and impact your business.
One of the big reasons that enterprise file sync and sharing (EFSS) products are so popular these days is that they take functions that are complicated behind the scenes and make them look easy to the user. This starts with the heavy lifting of moving files back and forth efficiently
One thing that comes up often when talking to AppSense Support is whether customers have configured various exclusions. Additionally, the following articles, which address exclusions, are the two most viewed articles on the myAppSense.com Knowledgebase: TN-150517 – Recommended AppSense Excludes for Citrix Hooks TN-150728 – Recommended Anti-Virus/AppSense Exclusions To understand
For over a decade, AppSense has been solving centralized computing challenges with established use cases like VDI and published apps. However what’s often overlooked, is the value AppSense brings to your physical desktop estate. As a brief refresher, AppSense centrally stores the desktop and application settings on a per-user, per-app basis within a SQL
As a Senior Solutions Engineer, I see many high priority / high impact issues that require detailed analysis of a complex set of moving parts. This often includes memory dump analysis, in-depth log analysis, cross-platform interoperability issues, and generally finding creative solutions to tricky problems. The urgency and complexity of
At the start of October 2014, Microsoft released the first preview of its next Windows operating system, namely Windows 10. Scratch beneath the surface and the first preview that was released was closer to something like Windows 8.2, with a preview of the next generation user interface, including the sorely-missed start
Webinar On-Demand: Improving Clinical Productivity in a Multi-Platform Environment Research Study White Paper now available!
On December 11, AppSense, in conjunction with Health Data Management, hosted a live webinar on Improving Clinical Productivity in a Multi-Platform Environment. The webinar featured Nick Volosin, CTO of Alameda Health System, who discussed how technology can be deployed to improve clinical productivity in a multi-platform environment, while at the