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Reduce User Logon Times

Posted by Gareth Kitson on December 09, 2013  /   Posted in Desktop Management, DesktopNow, General  /  1 comment

Increase user productivity in the enterprise

Unacceptably long logon times cause user dissatisfaction, reduces their faith in IT and dramatically impacts their productivity. In some workplaces it can severely impact customer service or patient care. A 5-minute logon:

  • At a healthcare organization can make the difference between a doctor getting the information they need immediately or an inability to make a rapid life threatening decision
  • At a call center can make the difference between a seamless shift rotation and one where there are windows of unproductivity
  • In an education faculty make the difference between a class starting on time or one starting 10 minutes after the lesson starts while students wait to logon into their computers
  • On a stock trading floor, the difference between making the rapid stock trade or missing an opportunity

Long logon times also create security risks. Many users start the logon process then leave the desk to pursue other activities such as talking with colleagues, getting breakfast or making a hot drink. Based on working from Gartner figures, just a 3 minute logon time can cost an organization $800 per user in non-productive “waiting around time,” equating to around 30 hours of lost productivity per user each year.

The Cause

The major cause of long user logon times are unnecessarily large user profiles that load wholesale in their entirety at logon.  This is especially a challenge when multiple users all log on at the same time at the start of a day.  This causes bottlenecks in the network and can lead to excessive logon times. Furthermore in addition to user profiles, desktops must also be configured at logon, typically applying multiple scripts, policies and group policy objects – nearly all of which are processed sequentially and can take minutes to process and execute, prolonging the user logon time.

The Solution

Part of AppSense DesktopNow, AppSense Environment Manager prevents the need for the whole profile to be loaded at logon, thus significantly speeding up user logon times. With AppSense, user personalization is stored in a highly scalable infrastructure on a per user, a per application basis therefore making personalization profile independent, and safe from the costly problems associated with roaming profiles.

Now, instead of loading a large single profile file, which as covered can be several hundred megabytes, even gigabytes in size, AppSense simply streams in user settings on demand as they are needed on a per application basis. In addition to reducing the amount of user data loaded at logon, AppSense applies policy actions such as group policies on drive and printer mappings on demand rather than at logon, further reducing logon times. Finally, AppSense also processes the now streamlined logon policies in parallel by using multi-threaded processes as opposed to executing logon actions sequentially.

By using this more efficient approach to desktop setup & configuration and user personalization, network traffic is reduced, desktop stability is increased and user logon times are significantly reduced – with some customers even experiencing a 99% reduction in logon times!

The Savings

Based on extensive customer feedback AppSense reduces user logon times from minutes to seconds. This results in massive cost savings in terms of hours of paid unproductive time now being productive time for the user. Simply reducing logon times from 3 minutes to 30 seconds can save  almost 30 hours per user over 3 years, and reduce the window of security risk by ensure desktops are not left open when users leave the desk during the logon process.

The Proven Customer Success

Conexus Credit Union Slashes User Logon Times by 99%!

“Our pilot with AppSense demonstrated that we reduced logon times from seven minutes to six seconds. That is a 99% reduction! It was so astounding that we stopped the pilot immediately and rolled it out across the board.” Trevor Allen, Supervisor of Infrastructure Services, Conexus Credit Union – Case Study

El Camino reduces logon time by 78% and makes VDI a success!

“We knew that long logon times are unacceptable in a hospital setting; Environment Manager reduced logon times from one minute and thirty seconds to twenty seconds on average – an improvement of 78%” James Brummett, the Technical Director at El Camino Hospital – Case Study

To learn more about how AppSense drove the success of the El Camino VDI project, please feel free to watch the recent customer success webinar we recently hosted with El Camino Hospital. Below is a quick video showing just a few of our many of thousands of customers who are benefiting from faster logon times thanks to AppSense.

About Gareth Kitson

Gareth has worked for AppSense for over 9 years and is the director of product marketing for the AppSense desktop products. He oversees external product communications and works with analysts, technology partners and customers to design and position people-centric solutions that maximize user productivity and enable IT projects.

He is a frequent blogger and a regular speaker at virtualisation forums around the world.

One Comment

  1. Graham Chastney December 12, 2013 6:22 am Reply

    Hi Gareth,

    Back in 2009 I asked myself the question of whether slow log-on was really a productivity killer, or actually whether we should be focussing our efforts on slow applications. Many organisations have no idea about the speed of the applications that they use, but they get a lot of complaints about the speed of logon.

    My conclusions are here: http://grahamchastney.com/2009/05/slow-logon-v-slow-applications/

    I’m not saying that slow log-on isn’t an issue, I’m just saying that it’s not THE issue.

    I should also declare here that I’m a bit sceptical of productivity gains stated in hours, they are always used to suggest that removing the problem would give the organisation all of this productive time back, but it’s not the reality. There are only a few job roles where time equates to productivity. People find many different ways of filling their time.

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