The bring-your-own-device (BYOD) is one of the hottest technology topics in the market today. As such, it has caused numerous companies – including AppSense – to push the envelope and develop new technology solutions designed to simplify the user experience while satisfying the requirements of IT departments. However, every organization is unique and has its own set of technology challenges that must be solved before implementing mobile solutions. But, what criteria should an IT department use when evaluating a new piece of technology? Below are some criteria IT departments may use when evaluating new technology:
Now what stands out to me on the list – and has been confirmed by conversations that I’ve had with several of our customers – is the increasingly important role user experience plays in the technology decision-making process. A few years ago, user experience wasn’t high on IT’s checklist for implementing new technology, as they just wanted to find technology that solved their business challenges. This resulted in many frustrated end users who became less productive as a result of less friendly user experiences.
According to Oliver Betz and Matthias Stenzl of SAP, “Delivering a great user experience is key to increasing employee productivity, allowing users to complete tasks with fewer clicks…” I couldn’t agree more with that statement. In the ever-changing technology landscape, enterprises need to not only meet the challenges of the organization, but the demands of the end user. As such, IT needs to make user experience an important criteria on their technology checklist.
Where does user experience fall on your checklist for evaluating new technology? Please leave your comments below or continue this conversation on Twitter @AppSense.