AppSense Support Toolkit

Posted by Gareth Beaumont on February 26, 2015  /   Posted in General  /  0 comments
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  Until recently, the AppSense Support team relied heavily on the Support Script for collecting information about customer environments to help them in troubleshooting and replicating issues in-house. The Support Script served its purpose, but as times change so do requirements.  We’ve developed a new tool for your use, the Support

Deploying AppSense to Physical Machines (2 of 3)

Posted by Vince Tortonesi on February 24, 2015  /   Posted in Desktop Management  /  0 comments
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Last time I talked about using AppSense on physical machines to assist with migrations. This week I’d like to talk about using our technology in application break/fix scenarios. Based on the incident type, the time spent by IT or the user themselves during troubleshooting can be significant and impact your business.

Obsessing Over the Details, So Your Users Don’t Have To

Posted by Peter Johnson on February 19, 2015  /   Posted in General  /  0 comments
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One of the big reasons that enterprise file sync and sharing (EFSS) products are so popular these days is that they take functions that are complicated behind the scenes and make them look easy to the user. This starts with the heavy lifting of moving files back and forth efficiently

The Power of Exclusion

Posted by Richard King on February 12, 2015  /   Posted in General  /  0 comments
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One thing that comes up often when talking to AppSense Support is whether customers have configured various exclusions.  Additionally, the following articles, which address exclusions, are the two most viewed articles on the myAppSense.com Knowledgebase: TN-150517 – Recommended AppSense Excludes for Citrix Hooks TN-150728 – Recommended Anti-Virus/AppSense Exclusions To understand why

Deploying AppSense to Physical Machines (1 of 3)

Posted by Vince Tortonesi on February 05, 2015  /   Posted in Desktop Management  /  0 comments
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For over a decade, AppSense has been solving centralized computing challenges with established use cases like VDI and published apps. However what’s often overlooked, is the value AppSense brings to your physical desktop estate. As a brief refresher, AppSense centrally stores the desktop and application settings on a per-user, per-app basis within a SQL

Helping Us Help You: AppSense Troubleshooting Best Practices

Posted by Matt Walsh on February 03, 2015  /   Posted in General  /  0 comments
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As a Senior Solutions Engineer, I see many high priority / high impact issues that require detailed analysis of a complex set of moving parts.  This often includes memory dump analysis, in-depth log analysis, cross-platform interoperability issues, and generally finding creative solutions to tricky problems. The urgency and complexity of

Windows 10 and DesktopNow

Posted by Jon Rolls, CTO of Desktop on January 30, 2015  /   Posted in General  /  0 comments
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At the start of October 2014, Microsoft released the first preview of its next Windows operating system, namely Windows 10. Scratch beneath the surface and the first preview that was released was closer to something like Windows 8.2, with a preview of the next generation user interface, including the sorely-missed start

Webinar On-Demand: Improving Clinical Productivity in a Multi-Platform Environment Research Study White Paper now available!

Posted by Simon Clephan on December 30, 2014  /   Posted in General  /  0 comments
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On December 11, AppSense, in conjunction with Health Data Management, hosted a live webinar on Improving Clinical Productivity in a Multi-Platform Environment. The webinar featured Nick Volosin, CTO of Alameda Health System, who discussed how technology can be deployed to improve clinical productivity in a multi-platform environment, while at the

Happy Holidays, and Thanks for a Wonderful 2014

Posted by Doug Lane on December 22, 2014  /   Posted in General  /  0 comments
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As the year winds down, we’d like to raise a glass to our customers, partners, and friends to wish you all a very happy holiday season. It’s been a fun year at AppSense, and we’re extremely proud of all that we have accomplished in 2014. Thanks to the relationships our

AppSense Cleans Up at the SVC Awards

Posted by Doug Lane on December 04, 2014  /   Posted in General  /  0 comments
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The Storage, Virtualization, Cloud (SVC) Awards applauds organizations doing innovative work in the cloud, virtualization, and storage sectors. They recognize excellence in all areas of the industry, including: IT teams that apply technology to deliver business value Vendor technologies that make an impact in real-world situations Value-added resellers and solution providers

Bullet-Proof Application Access Control

Posted by Gareth Kitson on December 02, 2014  /   Posted in Desktop Management  /  1 comment
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Regardless of how or where users access their desktops, IT teams need to both deliver the applications that users need to be productive and prevent the introduction of unauthorized applications. Introduction of unauthorized executable code not only impacts security but reduces desktop stability, breaches licensing compliance, causes downtime and increases desktop

Four Keys to User Experience Success

Posted by Doug Lane on November 20, 2014  /   Posted in General  /  1 comment
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When HASSELL began their VDI project, they had two important goals in mind: Deliver a user experience that equals or surpasses what users were accustomed to on physical PCs Don’t break the bank doing it Because HASSELL approached their project with user experience in mind, their VDI environment was received

We’re All About That Base

Posted by Bassam Khan on November 12, 2014  /   Posted in General  /  2 comments
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Every growing enterprise company knows it needs a top partner ecosystem to reach the stratosphere.  18 months ago we began a singular engineering focus to deliver the very best products to the market in a way that our customers wanted to purchase them. Our new go to market strategy are

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